Refund policy

 

We want you to love your Tehzeeb abaya. If something isn't right, here's how we'll fix it.

1. Damaged, defective or wrong item

If your order arrives damaged, defective, incomplete or different from what you ordered, tell us within 48 hours of delivery. Send your order number, photos and an unboxing video (opening the sealed parcel) on WhatsApp at +91 70036 77452 or by email to tehzeebforall@gmail.com. We'll arrange a free pickup. You can choose a replacement or a full refund, including shipping charges.

2. Size or length exchange: free, once per order

If the fit isn't right, you can request an exchange for a different size or length within 7 days of delivery. We'll pick it up and send the new piece at no cost to you. You get one free exchange per order, subject to stock. If your size is out of stock, we'll issue store credit for the full amount.

3. Returns for any other reason

Changed your mind? Request a return within 7 days of delivery and choose one of these:

  • Store credit for the full product value, valid for 12 months, or
  • A refund to your original payment method, minus a ₹150 return pickup fee.

4. Condition of returned items

Items must be unworn and unwashed, with no perfume, makeup or deodorant marks. All tags must be attached and the item must be in its original packaging. Every return goes through a quality check. Items that fail the check will be sent back to you.

5. Items we cannot take back

Except if damaged, defective or wrong:

  • Abayas hemmed or altered to your requested length
  • Items marked "Final Sale"
  • Free gifts

6. How refunds are paid

  • Prepaid orders: refunded to your original payment method within 5–7 working days after the quality check. Your bank may take a few more days to show it.
  • Cash on Delivery orders: refunded to your UPI ID or bank account within 5–7 working days after the quality check.
  • Shipping charges are non-refundable, except in Section 1.

7. Cancellations

You can cancel for a full refund until your order is dispatched. After dispatch, the order can't be cancelled, but you can return it under Section 3. If a Cash on Delivery order is refused at the door, we may switch off Cash on Delivery for future orders.

8. International orders

We accept returns on international orders only when the item is damaged, defective or wrong (Section 1). Customs duties and taxes are not refundable.

9. How to start a return or exchange

WhatsApp +91 70036 77452 or email tehzeebforall@gmail.com with your order number and reason. We'll reply within 24 hours on working days. Please don't hand a parcel to a courier unless we've sent you a pickup confirmation.

10. Grievance Officer

Name:Tehzeebs
Email: tehzeebforall@gmail.com | Phone: +91 70036 77452

We acknowledge complaints within 48 hours and resolve them within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.